Cancellations and conditions

Cancellations must be made in writing (post, fax or email) and received by Rockingham Wild Encounters before the time constraints detailed within our Cancellations & Conditions policy. To avoid any miscommunications, requests for cancellations or amendments over the phone will not be accepted. Your $25 deposit per person is non-refundable on any cancellation.


Bookings of three passengers or fewer

Cancellations or amendments within 48 hours of departure are charged 50% of cruise cost. Cancellations or amendments within 24 hours or failure to attend are charged at 100% of cruise cost. Your $25 deposit per person is non-refundable on any cancellation.

Bookings of four passengers or more

Cancellations or amendments within 7 days of departure date are charged at 50% of cruise cost. Cancellations or amendments within 48 hours of departure or failure to attend are charged 100% of cruise cost. Your $25 deposit per person is non-refundable on any cancellation.

Other conditions

Cruise departures are subject to weather conditions.

A non refundable booking fee of $25 per person will be charged at the time of booking: this will be deducted from your total due at check in.

When booking we will be pre-authorising the total of your booking payment to be finalised on the day of your tour at check in. An authorization hold will be secured on the credit / debit card provided to cover the booking charges. These funds will not be available for your use: payments can be finalised on the day using the credit card details provided, EFTPOS or cash.

All passengers participating in the Swim with Wild Dolphins tour will be required to sign a waiver of liability. To view a copy of the waiver of liability, please click here.

Please be aware that our tours are visiting wild dolphins in their natural environment and passengers should never assume that our company has any control over the dolphin’s appearance or behaviour. Our crew will make every effort to ensure the best possible dolphin encounters on the day and based on previous experience we work on a better than 99% success rate, however, there are no guarantees or refunds in the event of not swimming with or sighting dolphins. In the unlikely event that we are unable to swim with or sight dolphins during a tour, passengers may rebook for another date prior within the current season (September to early June).

In the interest of crew and passenger safety, RWE crew will be wearing electric shark deterrents known as ‘Shark Shields’. Shark Shields website advises that ‘Direct contact with, or very close proximity to the antenna, may cause twitching of the surface muscles of the skin, in time with the slow pulsing of the signal. The conductive field readily travels through seawater, it being a better conductor than the human body. Thus the field tends to surround the body rather than penetrate it. Scientific tests show that the type of signal generated by the Shark Shield is unable to pass through body tissues, unlike radio waves or microwaves that readily penetrate the body, and therefore it poses no health problems for users. However, anyone with any health condition which could increase their sensitivity to the fields created by the Shark Shield should not use the device. Such conditions include heart disease, a history of heart attack, peripheral vascular disease, stroke, a history of fainting or epilepsy, lung disease, or if the user is on any prescription drugs that are administered for these conditions. People who have pacemakers or are pregnant must not use the Shark Shield and should also avoid swimming near any other person using the Shark Shield.